By visiting our website or placing an order on our online store, you acknowledge that you have read, unconditionally accepted, and approved our terms, general conditions, and sales policy.

Our conditions apply to all sales made through our online store

1. Orders reserves the right to cancel any order and/or delivery in the event of unauthorized or fraudulent use of the website. It also reserves the right to modify its sales conditions at any time. Furthermore, the applicable conditions will be those in effect on the date of the customer's order.

2. Order Processing

Caring about the satisfaction of its customers, Naturesse Cosmetics will ensure that the delivery of your ordered products reaches you as quickly as possible after payment and acceptance of your order. Occasionally, due to a high number of orders, during times of pandemic, holidays, or vacations, the processing of your order may take more than 48 hours. However, orders are usually processed within reasonable timeframes.

Orders placed on Friday after 5 PM will be processed on the following Monday.

3. Prices

All prices displayed on our online store are in Canadian dollars and before taxes. Delivery fees, as well as applicable provincial sales tax (PST) and federal sales tax (GST), are additional (unless otherwise stated that shipping is included) and will be shown on the screen before validating your order.

Price Modification: Naturesse Cosmetics reserves the right to modify the prices of the products offered on the site at any time, without prior notice.

The prices of the products on our online store may differ from those offered in other retail locations.

4. Product Availability

The availability of the offered products is not guaranteed; certain products may be limited edition or not available for immediate delivery. The product offers on the online store are valid only within the limits of available stock. If Naturesse Cosmetics cannot deliver one or more of the products you have ordered due to insufficient inventory, Naturesse Cosmetics will refund the amount charged to your payment method for that product(s) and provide you with confirmation of the refund via email.

Furthermore, Naturesse Cosmetics may decide to discontinue a product for sale or delivery at its sole discretion, without any prior notice and at any time.

Damage: Naturesse Cosmetics will not be held responsible for any damages you may incur due to insufficient inventory.

5. Secure Payment

We accept payments by Visa®, MasterCard, and Paypal.

Once the order is approved and paid for, you will be notified by email about the shipment of your order along with your reference number.

6. Shipping Fees and Delivery Times

Naturesse Cosmetics must receive full payment for the products to be shipped before proceeding with the delivery.

The shipping fees and delivery times will vary depending on the shipping destination, chosen delivery method, and product availability in stock.

We ensure the delivery of products ordered by you to the address you provided during your order.

No delivery will be made to a P.O. Box.

All our orders are shipped by our transportation partners (Purolator, FedEx, etc.). A timeframe will be respected according to your address. You are subject to the rules regarding the signing of a receipt for the products.

In Canada:

Orders shipped within Canada are sent by our transportation partners.

- Quebec/Ontario: up to 7 business days on average.

- Rest of Canada: 4 to 9 business days on average.

- Delivery Fee: $12 CAD Flat Rate

- Free delivery for orders over $75 CAD before taxes.


Deliveries to the United States and the rest of the world are sent by international carriers, and delivery times may take more than 10 business days.

- International shipping fees depend on the delivery address and purchased products. For more information, you can consult the customs section.

- Delivery times may vary for international orders due to customs procedures.

For more information:

Import Fees and Delays: We are not responsible for import taxes, additional fees, or shipping delays (if any) associated with international shipping.

7. Exchanges and Returns

Naturesse Cosmetics has policies for refunds, returns, or exchanges within 14 days of your order, subject to case-by-case evaluation.

You are responsible for inspecting your package for conformity at the time of delivery. Only products authorized for return by Naturesse Cosmetics will be refunded, and you will be provided an authorization number.

In this specific case, you must follow the following procedure:

  • In this specific case, you should follow the following procedure:
  • Include a copy of your invoice and the authorization number obtained once the return is approved
  • You must contact us by email at within 48 hours for to obtain return authorization.

If this procedure mentioned above is not followed, no refund will be issued.

A product returned without an authorization number will be cancelled and returned to you at your own expense.

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